Return Policy

If a product arrives damaged, or does not power on, contact us within 48 hours of delivery. We will arrange a replacement or a full refund at no cost to you.

• Photograph the packaging and the product before unpacking further.
• Call +92 325 7548861 or whatsapp at +92 325 7548861 with your order number.
• Keep all original packaging and accessories until the claim is resolved.

If we sent the wrong model or colour, we collect it and deliver the correct item at our expense. Report it within 48 hours of delivery.

Unopened items in their original sealed packaging may be returned within 7 days of delivery. The return collection charge is deducted from the refund.

We cannot accept a change-of-mind return where:

• The product has been used, installed or wall-mounted.
• The factory seal is broken or packaging is missing or damaged.
• The item was made or ordered specifically for you.
• Accessories, remotes, manuals or warranty cards are missing.

Beyond the return window, faults are handled under the manufacturer's warranty rather than as a return. Every product we sell carries its official warranty — often 10 years on compressors for refrigerators and air conditioners.

Contact us with your order number and we will connect you with the right authorised service centre and follow the claim through with you.

• Cash on delivery orders are refunded by bank transfer to an account in the order holder’s name.
• Online payments are refunded to the original payment method.
• Refunds are processed within 7–10 working days of the returned item being received and inspected.
• Delivery charges are refunded only where the fault was ours.

You can cancel free of charge any time before your order is dispatched — from your account, or by calling us. Once an order has shipped it must be handled as a return.